So yesterday, the backlight on my phone went out which makes it difficult to see the icons and use my phone. Mike made an appointment at the apple store in Bellevue Square to see what they could do about fixing the backlight. Well, since my the moisture sensors had been triggered, they wouldn't give me the time of day basically. I could purchase a refurbished phone or they could maybe fix it, but overall the customer service was poor and absolutely horrible. Lucky for me, my husband has been doing some looking and made an appointment with a reputable apple repair person in Seattle for Saturday to look at my phone.